Frequently Asked Questions (FAQ)
1. How do I place an order on your website?

Browse the collection and add items to your cart. Submit your cart to inform us—our team will fill in the individual item prices and send you a detailed estimate. Once you confirm and make payment (via cash, angadiya, or bank transfer), your order will be packed and dispatched promptly.

2. Why aren’t prices visible before adding products to the cart?

Due to silver’s fluctuating market rates, prices aren’t shown upfront. After you’ve finalized your cart, we provide an accurate estimate based on the latest rates and your selected items.

3. How do I make payment?

After receiving your estimate, you can pay via cash (in person), angadiya, or bank transfer. Share the payment receipt or screenshot with us on our WhatsApp number to confirm your payment.

4. Will I get GST-compliant invoices for my orders?

Yes, every order comes with a GST invoice and proper documentation for your records and tax compliance.

5. How is my order packed and shipped?

Orders are securely packed and shipped through reliable, insured logistics partners. You’ll receive tracking information as soon as your parcel is dispatched.

6. Do you offer hallmarking services for bulk orders?

Absolutely! For bulk orders, we provide BIS-approved hallmarking at a minimal handling and delivery fee. This ensures your jewellery is fully certified and ready for resale.

7. What should I do if there’s an issue with my order?

While we maintain strict quality control, if you notice any defect, damage, or error in your order, contact our support team immediately. We’ll resolve the issue promptly and fairly.

8. Can I bulk order items not listed or request special designs?

Yes, for large orders or special requirements, you can contact us directly. We’ll do our best to fulfill custom or non-listed product needs.

9. How do I get product photos and info for marketing?

You receive real, high-definition product photos with every order—one click to download and share with your customers or use on your platforms.

10. Are your products certified and authentic?

Every piece is 925 stamped for purity, GST and BIS certified, and barcoded for inventory tracking. We are also Udhyam-certified (registered MSME) for added trust and legal reliability.